Refund policy
At Pulse Appli, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help with a simple, transparent, and hassle-free return and refund process.
Returns
Eligibility for Returns
To be eligible for a return:
- Items must be returned within 30 days of the delivery date.
- Products must be unused, unopened, and in their original packaging with all tags and accessories included.
- Proof of purchase or your order number is required.
The following items are not eligible for return:
- Perishable goods
- Custom or personalized products
- Gift cards
- Final sale or clearance items
- Any item that has been used, damaged by the customer, or returned without its original packaging
Please review individual product descriptions for any product-specific return restrictions.
How to Start a Return
To initiate a return:
- Contact our support team at support@pulseappli.com or call +1 (303) 404-2748.
- Include your order number and the reason for your return request.
- Once approved, we will provide return instructions and a Return Authorization Number (RAN), if applicable.
Returns sent without prior authorization may experience processing delays.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped the wrong product.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned packages.
After your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
Return & Refund Information
| Policy | Details |
|---|---|
| Return Period | 30 days from delivery |
| Refund Processing | Within 10 business days after approval |
| Restocking Fee | None |
| Return Method | By mail |
| Return Shipping Label | Customer responsibility (unless item is damaged, defective, or incorrect) |
| Currency | USD (United States Dollar) |
Refunds
Refund Processing
Once your return has been inspected and approved, your refund will be processed within 10 business days.
Refunds will be issued to the original payment method used for the purchase.
Depending on your bank or payment provider, it may take several additional business days before the funds appear in your account.
Partial Refunds
A partial refund may be issued if:
- The item is returned in a condition different from how it was received.
- Parts, accessories, manuals, or packaging are missing.
- The product shows signs of use or damage not caused by Pulse Appli.
Non-Refundable Items
The following items are not eligible for refunds:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Shipping charges (unless required by applicable law or due to our error)
Late or Missing Refunds
If you have not received your refund:
- Check your bank account again.
- Contact your credit card provider, as it may take additional time before your refund is officially posted.
- Contact your bank, as processing times can vary.
If you have completed these steps and still have not received your refund, please contact us:
Email: support@pulseappli.com
Phone: +1 (303) 404-2748
Exchanges
We replace items only if they are defective, damaged upon arrival, or if the incorrect item was shipped.
To request an exchange, please contact us at:
Email: support@pulseappli.com
Phone: +1 (303) 404-2748
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us.
Pulse Appli
Trade Name: Pulse Appli
Phone: +1 (303) 404-2748
Email: support@pulseappli.com
Address: 3248 Erter Dr, Springfield, OH 45503, United States
My Wishlist
Wishlist is empty.